JASEC taps Congero Technology for AI-ready billing overhaul

By AI, Created 4:55 PM UTC, May 19, 2026, /AGP/ – Costa Rica utility JASEC has selected Congero Technology to build a cloud-based billing platform that unifies prepaid and postpaid electricity accounts. The project is meant to modernize revenue management, improve billing accuracy and support future AI-enabled operations.

Why it matters: - JASEC is replacing legacy billing infrastructure with a cloud-based SaaS platform that can scale with demand and support future innovation. - The new system is designed to improve billing accuracy, revenue assurance and customer service while lowering long-term operating costs. - Unified prepaid and postpaid billing gives JASEC a single view of revenue management across more flexible energy consumption models.

What happened: - Congero Technology said it won a public tender from the Junta Administrativa del Servicio Eléctrico Municipal de Cartago, known as JASEC, to deliver a next-generation billing system based on the Embrix platform. - The announcement was made May 19, 2026, from San José, Costa Rica. - JASEC is a public utility in Costa Rica that serves residential and commercial electricity customers. - The implementation phase is expected to begin in the coming months as part of JASEC’s broader digital transformation strategy.

The details: - Embrix will unify prepaid and postpaid electricity billing within a single platform. - The platform is cloud-based and AI-ready. - The system is intended to replace manual processes, limited scalability and weak real-time visibility. - The platform will automate billing and revenue management workflows. - The platform will provide real-time data visibility and advanced analytics. - The platform will integrate with smart meters, also known as AMI, and digital payment systems. - The platform will include customer self-service capabilities. - The platform is designed to comply with regulatory frameworks such as ARESEP. - JASEC did not disclose the financial terms of the agreement. - The project is positioned as a strategic investment in modernization of revenue management infrastructure.

Between the lines: - Congero’s win suggests utilities are looking for vendors that can combine billing modernization, cloud deployment and AI readiness in one system. - The single-platform requirement points to pressure on utilities to support both traditional postpaid billing and emerging prepaid models without adding operational complexity. - The focus on automation and real-time visibility signals an industry shift away from fragmented back-office systems. - “Being selected through a competitive public tender validates Congero’s ability to deliver mission-critical digital transformation projects for the utilities sector,” said Thomas Cong, CEO of Congero Technology. - “This project represents a major step toward modernizing utility revenue management through scalable, AI-ready cloud technology,” said Celio Rosa.

What’s next: - Congero and JASEC are set to start implementation in the coming months. - The rollout should establish a foundation for future utility-sector digital services and revenue management upgrades. - JASEC aims to use the new platform to improve operational efficiency, reduce costs and strengthen collection processes.

The bottom line: - JASEC is betting on a cloud-native billing platform to modernize core utility operations and prepare for AI-enabled revenue management.